Outstanding! Thank you Shane for taking care of my fender for me!
You guys could not have been any better if you had followed a script. Friendly, informative, very polite, fast and thorough. Every question answered, leaving no question. Towel exchange wasn't a problem at all. I even received a phone call to find out if I still had an issue with the television, that I reported a "controller" problem with. Something so small, was extremely impressive to me... Thank you for that. We LOVED your service from the, "Find me a cabin", to "Dishwasher's on, see you next year...". But if I could have permission, I'd like to mention something I didn't particularly care for. I read on the information pages, that I had 2 hours to report any damage seen when we arrived. Well, I did call to report a busted, lower, refrigerator handle, that I found under the kitchen sink. But, where do you draw the line? The felt on the pool table had big stain on it and I did not call. We never once took the cover off the hot tub, or use it. Now when that page worded like it is, It kind of makes me hope it works for the next guy, or it may appear I broke it. Now, don't take any of this in a negative way, Please!! Like I mentioned above, "We'll see you next year". (We Hope). Great Job guys!!! and... We Thank YOU!!! Keep up the good work Ken Clouse
We loved the cabin A Breeze, plenty of room and things to do. We could not have chosen a better cabin. The only thing anyone of us could have possibly complained about would be the fact that both bathrooms were located in the king bedrooms which meant during the night if you needed to go to the restroom you woke whoever was sleeping in that bedroom up, but this was really no problem for us we was just thinking it could be. And the 1st day we came up there was a raccoon right there at the cabin and the kids loved that.
Awesome folks to deal with! We've been using American Mountain Rentals for 5 years now, and will never do business with anyone else! They are so helpful, and will go beyond for their customers!!!